Friday, 8 April 2016

"Immersion Day" to Expose Hospital Board Members to Real Health Care for a Day - A Great Idea, but Why Should It Be News?

"Immersion Day" to Expose Hospital Board Members to Real Health Care for a Day - A Great Idea, but Why Should It Be News?


Last week, the New England Journal of Medicine published an article by Bock and Paulus describing an innovative program at Mission Health in Asheville, NC to expose health system board members to the real world of health care.(1)  The article was nice, but begged an important question: why was such a program news?

The Immersion Day Program

 The article asserted:

The U.S. health care industry has long been beset by seemingly intractable problems: incomplete and unequal access to care; perverse payment incentives; fragmented, uncoordinated care that threatens patient safety and wastes money; and much more.

So the hypothesis on which the program was based was:

These challenges are particularly vexing to the people who oversee or set policy for health care organizations. The disconnect between health care in its intimate, real-world setting and the distilled information delivered in the boardroom or policy discussions is a key barrier to responsive governance and policymaking. Sometimes seeing with new eyes can lead to transformational understanding

In particular, the two physician authors of the article noted

Yet until 2013, none of our lay board members had ever been afforded the opportunity to see the complexities of care delivery, except when they were patients, visited someone in the hospital, or watched a TV show like Grey’s Anatomy. Like most boards, we did our work in the boardroom. There, management and our four physician board members did our best to paint accurate pictures of our system’s complexity: the workflows and the choreography, the opportunities for error, the forces behind increasing costs, and the good derived from serving all patients regardless of ability to pay. We shared our struggles and successes using PowerPoint presentations, graphs, spreadsheets, and patient statements.

So Doctors Bock and Paulus came up with the idea of providing basically provided a one-day clinical immersion program to members of the hospital system's board of directors.

we created 'Immersion Day,' when board members and thought leaders could spend 9 to 12 hours in scrubs, behind the scenes, immersed in the nuances of care delivery.

Board members went from pre-operative care, to the operating room, to intesive care, to surgical wards to rounds with "nephrologists, pulmonologists, trauma surgeons, and hospitalists, finally to the emergency department.

The board members apparently greatly appreciated thr program:

Board members have called their Immersion Day 'eye-opening and endlessly fascinating,' 'unforgettable and humbling,' even 'the best-spent day of my life.' One said, 'I learned more about hospitals and health care from my 10 immersion hours than 6 years sitting on our board.' Our staff benefits, too: when a physician or nurse meets a board member in scrubs, the encounter builds trust and admiration in both directions. Word spreads. Caregivers express gratitude that the board is spending time seeing what they do; many had never previously met a board member. Physicians’ relationships with the board and management, though imperfect, are far better than they’ve been in years, despite ever-increasing challenges.

The authors are now trying to make the program available to journalists, and "state and federal policy makers."  Their conclusion was:

we’ve built a transformative experience that can guide our board. Deep immersion in the work of our health system has strengthened governance and engendered trust in our community, staff, and physicians, while elucidating health care for policymakers. After three years of Immersion Days, we cannot imagine being governed by a board that hasn’t seen so intimately how a health system works.

There are some obvious limitations to this article, which unfortunately were not addressed in the text.  The article was entirely impressionistic.  It presented no data about actual end results of immersion day, much less a comparison to any other kind of interevention.

Furthermore, the authors did not describe some important characteristics of their hospital system which may differentiate it from others.  In particular, the management of Mission Health is much less generic than that of other hospitals.  Half of the top hospital administrators have medical or nursing degrees.  The CEO of the hospital is a physician.  In fact, he was the second author of the article. Five of 21 directors (including the CEO) are physicians.   So it is not clear how this program would work in a hospital whose management is dominated by people with business backgrounds.

Why Is This News?

But the article begged the questions of why this is news? The article stated that there is a big "disconnect" between what is discussed in hospital board rooms, and the health care that goes on in hospitals day by day.  Furthermore, it stated that many hospital board members had no direct experience with health care.  Instead, the article described the non-physician board members, who were by far in the majority, as "educators, attorneys, manufacturers, investors, and bankers."  It did not say why the majority of people responsible for the governance of a health care organization had no direct familiarity with health care.  That does not seem to make sense.  So why did it take so long to try to give them such familiarity, and why would a program to do so be newsworthy? 

The article also failed to note that the hospital in which the immersion program was initiated actually had a board that was more familiar with health care that the typical hospital board.  Many hospital boards of trustees are completely dominated by "attorneys, manufacturers, investors, and bankers," that is, wealthy businesspeople without health care experience, and parenthetically probably without much familiarity with the context of the many less financially fortunate patients of their hospitals.  Mission Health at least had a few physicians on its board.

We have posted some vivid stories about the skewed natures of hospital boards before.  For example,
-  the board of IU Health (Indiana), dominated by top executives and board members of large for-profit corporations (look here).
-  the board of the Hospital for Special Surgery (New York), of whose 42 members, 23 had major relationships, often top executive positions or board memberships, just in large financial firms, including some which were responsible for the great recssion.
Other examples can be found here.

Hospital boards whose members are unfamiliar with health care may reflect hospital management that is similarly unfamiliar with health care. In fact, most hospitals and hospital systems, like most US health care organizations, are not led by health care professionals.  Instead, they are led by generic managers, following the dogmas of managerialism.

We have frequently posted about what we have called generic management, the manager's coup d'etat, and mission-hostile management. Managerialism wraps these concepts up into a single package.  The idea is that all organizations, including health care organizations, ought to be run people with generic management training and background, not necessarily by people with specific backgrounds or training in the organizations' areas of operation.  Thus, for example, hospitals ought to be run by MBAs, not doctors, nurses, or public health experts.  Furthermore, all organizations ought to be run according to the same basic principles of business management.  These principles in turn ought to be based on current neoliberal dogma, with the prime directive that short-term revenue is the primary goal.

Of course, if top hospital leaders do not perceive their own unfamiliarity with health care as a problem, they are unlikely to perceive their boards' unfamiliarity as a problem too.  So it really was news that at one hospital, the management thought it necessary to better educate their own board about what really goes on in hospitals outside board rooms and management suites.

At a really manageralist hospital, whose management is dominated by people with business backgrounds, which may lack any top managers who have any health care background, and whose board is dominated by wealthy businesspeople with backgrounds outside of health care, the management would likely not bother trying to improve their board members' or their own familiarity with health care.  Were they to do so for some reason, I hypothesize that an immersion day for board members would have little effect.  The apparent, but not clearly proven success of  "immersion day" at Mission Health may be due to the important presence of health care professionals in top management and on the board of trustees, but may not generalize to most other hospitals.

In fact, the current leadership of hospitals and other health care organizations almost entirely by generic managers, reporting to boards made up almost entirely of generic managers, defies common sense.  Although trying to give board members some rudimentary familiarity with the health care context, during one day of the year, is obviously better than nothing, it clearly is only a tiny bandage on a gaping wound.  When one hospital deploys such a bandage, it is news.  That most hospitals' managers and boards would not even think of deploying such measures is a scandal.

So as we have said endlessly,...  

We need far more light shined on who runs the health care system, using what practices, to what ends, for the benefits of whom.

True health care reform would enable transparent, honest, accountable governance and leadership that puts patients' and the public's health over ideology, self-interest, and self-enrichment.

Reference
1. Bock RW, Paulus RA. Immersion day - transforming governance and policy by putting on scrubs.  N Engl J Med 2016; 374: 1201-1203.  Link here
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Thursday, 7 April 2016

The Macro View - General And Health News Relevant To E-Health And Health In General.

The Macro View - General And Health News Relevant To E-Health And Health In General.

April 7  Edition
The macroeconomic stresses seem to have eased a little more with markets rising around the world. Indeed the major stock market indices in the US are flat to up for the calendar year. However we are not really out of the wood just yet.
posted on 02 April 2016

Uncertainty Still Hangs Over The Global Economy

From the Dallas Fed
This post authored by Arthur Hinojosa
The global outlook has rebounded from a low point in January but remains weak due to volatile financial markets and low commodity prices. In a speech to the National Association for Business Economics, International Monetary Fund (IMF) First Deputy Director David Lipsky said, "The IMF's latest reading of the global economy shows once again a weakening baseline ... . Moreover, risks have increased further, with volatile financial markets and low commodity prices creating fresh concerns about the health of the global economy."
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In Australia, things are also looking up for the present, although the recent long weekend has slowed improvement down.
With Budget Night now May 3 we won’t have long to wait to see what is happening. COAG seems to have been a fiasco. Tax cuts of some sort and superannuation changes seem to be the favoured outcomes.
Here is a summary of interesting things up until the end of last week:
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General Budget Issues.

Big earners pump up tax take

A surge in the number of Australians earning at least a million dollars a year and paying record tax is underpinning the revenue system as more people on low wages find themselves paying almost nothing.
A breakdown of Australian Tax Office figures highlights the growing gap between those with ultra-high incomes and those on the tax-free threshold.
After falling in response to the global financial crisis, the number of people who earned more than $1 million while paying tax climbed to a record 11,082 in the 2013-14 financial year. It was an increase of more than 31 per cent over the past two years.
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Budget 2016: Cutting business taxes does not lead to growth, says study

Date March 28, 2016 - 11:45PM

Mark Kenny

Chief political correspondent

Cutting the company tax rate will neither create the jobs nor produce the economic growth that the government and the business lobby claim it would, according to a historical examination of Australia's business tax reductions and that of comparable OECD economies.
An analysis by the progressively inclined think-tank, The Australia Institute, has looked at the data and found the drop from a company tax rate that was nearly 50¢ in the dollar when it began falling in 1988 toward its current 30¢ rate in the early 2000s failed to produce the much vaunted "growth dividend" that proponents assert is the automatic result of such a move.
And the experience of other countries tends to support the finding, showing that GDP growth rates in low company tax jurisdictions are no different from higher ones.
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Health insurance: Why we have to suffer soaring premiums

Date March 29, 2016 - 11:07AM

Marc Moncrief

Despite the private health insurance premiums hike, Health Minister Sussan Ley says the average family with hospital and general health cover will save $166 a year, thanks to her intervention.
April 1 is the day those of us who buy private health insurance are hit with our annual premium increase, but what may seem like a cruel Fools' Day joke is one of the main things that make our healthcare system work.
This year's premium increase will vary from between nearly 9 per cent and just under 4 per cent, depending on the carrier, but it will average out at 5.59 per cent. That's a four-year low, but it is receiving extra attention because: 
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Federal election 2016: Turnbull discusses ditching Abbott health cuts

  • The Australian
  • March 29, 2016 11:01AM

Rachel Baxendale

 “We will be presenting to the Premiers and the Chief Ministers a proposal that’s obviously under discussion at the moment,” Malcolm Turnbull told reporters at Sydney’s Holsworthy army barracks.
Malcolm Turnbull has indicated his government will ditch Tony Abbott’s cuts to state hospital funding, but declined to comment on reports the move will put a $5 billion hole in the budget.
Asked about The Australian’s report today that state governments are confident they will be offered a four-year hospital funding agreement to 2020 based on the formula agreed upon under the Gillard Labor government, the Prime Minister highlighted the importance of federal, state and territory governments working together on health funding.
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High-powered CEDA Commission backs Labor tax policy to balance the budget

Date March 30, 2016 - 12:51AM

Peter Martin, Jessica Irvine

A high-powered independent commission has backed Labor's approach to capital gains tax and negative gearing, undercutting Prime Minister Malcolm Turnbull and Treasurer Scott Morrison who say it will "smash" housing prices.
The Balanced Budget Commission, established by the Committee for the Economic Development of Australia, includes two former heads of the Department of Prime Minister and Cabinet and one former Cabinet Secretary. Between them, Paul McClintock, Terry Moran and Ian Watt have served prime ministers Howard, Gillard, Abbott and Turnbull.
"No economic problem which is in our power to resolve is graver or more urgent in Australia than the persistence of large budget deficits," the Commission chair Mr McClintock said, launching the report at the National Press Club on Tuesday.
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States could collect income tax under radical plan to be discussed at COAG

Date March 30, 2016 - 10:41AM

Michael Koziol

States and territories would collect their own income tax for the first time since World War II under a radical proposal to be considered at a meeting of state and federal leaders this week.
Declaring himself a "pragmatist" on the issue of fixing the vertical fiscal imbalance between the Commonwealth and the states, Scott Morrison left the door open to becoming the first Australian treasurer in 75 years to allow states to control a portion of income tax.
If agreed, the proposal would adopt an idea put forward in the 2014 National Commission of Audit that was dismissed by former prime minister Tony Abbott.
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Morrison rejects budget surplus plan

Updated: 12:41 pm, Wednesday, 30 March 2016
Treasurer Scott Morrison has dismissed research from a think tank that would bring the budget back to surplus within two years.
The Committee for Economic Development of Australia report released on Tuesday recommends several options to raise revenue by $15 billion and cut expenditure by $2 billion that would return the budget to balance in 2018/19.
That would be two years earlier than what Mr Morrison predicted in his mid-year budget released in December.
But the treasurer said you don't tax your way back to a surplus.
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Australia’s 'alarming' budget deficit could be eliminated by 2018 through raised taxes, budget cuts: CEDA

By Zac Crellin @zacrellin on March 30 2016 9:28 AM
The federal budget could be returned to a surplus as soon as 2018, according to five plans released by the Committee for Economic Development of Australia (CEDA).
The plans, which anticipate that Australia’s eight-year-long deficit will continue for another four years if things don’t change, call for varying combinations of tax reform and reduced spending.
CEDA chairman Paul McClintock said that “Australia’s deficit problem is particularly alarming” due to the country’s current period of sustained economic expansion lasting a quarter of a century.
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Why the states should charge income tax

Date March 30, 2016 - 8:40PM

Peter Martin

Economics Editor, The Age

State governments will need to fill a hospital funding gap if the Prime Minister's tax plan is implemented. Fairfax's Peter Martin gives his analysis.
Suddenly the election is about something else: how our states have had it too good for too long. And about how we've had it even better.
In every previous election we've been able to vote for better hospitals, schools and roads at the state level (which of course we want) and for lower taxes or lower budget deficits at the Commonwealth level (which of course we also want).
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Why we should worry about fixing the budget

Date April 2, 2016 - 12:15AM

Jessica Irvine

Senior Writer

Individual tax cuts scrapped

Treasurer Scott Morrison indicates that individual tax cuts - which he has previously flagged - will not be possible until the budget is in better shape.
There has been no official recession in Australia for a quarter of a century, but the federal budget has been in deficit for eight years in a row.
Does that bother you? It should.
Simply passing on the tab to future generations because the current generation of taxpayers is unwilling to pay enough taxes to fund the public services they currently enjoy is deeply unfair.
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COAG: Malcolm Turnbull's radical plan on state taxing powers knocked back

Date April 1, 2016 - 8:03PM

Mark Kenny

The Prime Minister's 'full-blooded' income-tax sharing proposal to fund hospitals has been rejected by state and territory leaders, but short-term funding has been secured.
State and territory leaders have flatly rejected Malcolm Turnbull's radical plan to have them assume a portion of income taxing powers, unceremoniously consigning the idea to the political dustbin.
And they notched up another win also on short-term health and hospital funding signing a heads of agreement document with the Commonwealth for an extra $2.9 billion from July 2017, to 30 June 2020, along with a lift in the 6 per cent cap in the growth of Commonwealth funding to 6.5 per cent.
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Malcolm Turnbull's 'moment of clarity' following tax plan failure

Date April 2, 2016 - 5:55PM

Leesha McKenny

Urban Affairs Reporter

The Prime Minister says the states cannot any longer credibly ask the federal government to raise taxes for them if they are not prepared to raise taxes themselves.
The Prime Minister has hit back at the rejection of his income tax plan, painting its defeat as a "moment of clarity" that revealed the states lacked the stomach for reform and must live within their means.
Malcolm Turnbull on Saturday brushed off suggestions that the failure of what he hailed as only days ago as "the most fundamental reform to the federation in generations" marked a major humiliation for his government.
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Health Budget Issues.

Australian Medical Association welcomes prospect of COAG funding deal

Date March 27, 2016 - 4:47PM

Matthew Knott

Communications and Education Correspondent

The doctors' peak body has hailed the prospect of a $7 billion emergency hospitals funding deal between Canberra and the states as a welcome break from the policies of the previous Abbott government.
Prime Minister Malcolm Turnbull will meet premiers and chief ministers on Friday for a much-anticipated Council of Australian Governments (COAG) meeting, with health and education funding at the top of the agenda.
As well as extra money for hospitals, the leaders will also discuss NSW Premier Mike Baird's plan to spread out the final two years of Gonski school funding across four years
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Diagnostic fees may cost families 'thousands'

Labor MPs have warned that Sunbury and Macedon Ranges residents being treated for serious illnesses, including cancer, could face large bills for MRIs, X-rays and mammograms under changes to the Medicare benefits schedule (MBS).
McEwen MP Rob Mitchell and Opposition health spokeswoman Catherine King discussed federal cuts during a visit to Sunbury’s new Lake Imaging clinic last week.
The two Labor MPs said many clinics would be forced to charge patients for scans and tests that were previously bulk-billed.
Figures released by the Australian Diagnostic Imaging Association show upfront fees could range from $93 for an X-ray to $396 for a CAT scan, and up to $1000 for a positron emission tomograph (PET) scan.
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  • Mar 28 2016 at 11:45 PM
  • Updated Mar 28 2016 at 11:45 PM

Health system will be pushed past breaking point, states warn

Private health insurance will cost even more and the public health system will be pushed past breaking point unless some of the $57 billion in cuts to public hospitals inflicted on the states in the 2014 federal budget are reversed, South Australia has warned.
With federal and state leaders and Treasurers to meet on Thursday night and Friday this week in what could be the last such gathering before a federal election, the SA government will release on Tuesday a study by EY modelling the impact of the cuts if they go ahead over the next decade without redress.
Prime Minister Malcolm Turnbull, who spent Monday at home in Sydney discussing the health funding issue and other budget matters with Treasurer Scott Morrisons, has been willing to negotiate extra money for hospitals if only to neutralise it as an election issue.
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Child dental scheme a 'success' despite government's failure to promote it

Date March 29, 2016 - 4:45PM

Julie Power

Bad brushing habits, more access to sugary snacks and bottled water has caused a gradual rise in the number of children's teeth affected by decay.
A federal government program that has provided free dental care to one million children and which Health Minister Ley indicated could be dramatically overhauled, has been judged a success in a review by Ms Ley's own department.
Headed by the country's top medical officer, the review team's report said it was "pleased" that the two-year old scheme, the Child Dental Benefits Schedule, had provided free dental care to children "at an age when preventive measures can be most effective." 
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COAG: Radical tax plan to fix hospitals

  • Business Spectator
  • March 30, 2016 12:00AM

David Uren

Sarah Martin

Malcolm Turnbull is proposing only a short-term fix to the states’ hospital funding crisis with a four-year deal to 2020.
States are divided on a radical tax plan to levy their own income taxes to secure hospital funding as premiers warn they want the federal government to foot the bill for their long-term health needs.
Malcolm Turnbull is proposing only a short-term fix to the states’ hospital funding crisis with a four-year deal to 2020, but has suggested states would be allowed to levy their own income tax surcharge beyond that to cover health and education costs.
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A $5 billion patch won’t fix hospitals

Date March 30, 2016 - 12:15AM
EDITORIAL
The archive of statements issued after meetings of the Council of Australian Governments (COAG) reads like an endless trail of disappointments. Many worthy and urgent issues are discussed at these regular meetings of state and federal leaders, topics are duly noted and scheduled to be raised again, but too often the most earnest of plans are deferred to the never-never.
Another COAG meeting looms for later this week. The context and timing of this one is important. Budget preparations are under way and, depending on how the Senate votes on bills designed to reinstate a watchdog for the construction sector, a double-dissolution election might be held in little more than three months.
This COAG meeting is especially important, though, for the health sector. Two years ago, in its poorly conceived, slash-and-burn budget, the Abbott government removed funding guarantees for hospitals and changed the indexation on funding increases for hospitals.
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Health: It’s time to change when care and cash collide

  • The Australian
  • March 30, 2016 12:00AM

Michael Owen

Senior health adviser John Maddison says health costs are growing faster than income in South Australia and the state’s 30-year-old health infrastructure needs to be more efficient.
The divisional medical director, a member of a ministerial ­advisory group for the state Labor government’s controversial health reform plan, Transforming Health, knows first-hand the scope of the problem facing state-based health networks across the country.
“What we’re trying to do is to ensure that people get the same good health outcomes no matter where they end up in the health system and there’s clear evidence that that’s not the case now in hospitals around Adelaide,” Dr Maddison said yesterday.
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Government to trial 'Health Care Homes' for chronic illness sufferers

Tom Iggulden reported this story on Thursday, March 31, 2016 06:05:00
KIM LANDERS: A Federal Government plan to provide better care for people with chronic illnesses is being cautiously welcomed by consumer health groups.
The $20 million trial of what will be called "Health Care Homes" will help GPs tailor care for their patients.
Political reporter Tom Iggulden has more from Canberra.
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Plan revealed to revolutionise healthcare

March 31, 20167:10am
authorBlockSingleThe Federal Government today is promising to revolutionise care offered to the more than four million Australians with multiple chronic diseases.
It is billing the package as one of the biggest reforms in Medicare’s 30-year history with the aim of keeping sufferers out of hospital and leading happier, healthier lives.
It could also ease the pressure on the public hospital system. Half of all potentially avoidable hospital admissions in 2013-14 were to treat chronic conditions. That is one every two to three minutes.
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Coalition's healthcare plan has pros and cons, say medical experts

Federal government’s ‘healthcare homes’ scheme gets a tick for better coordinated handling of the chronically ill but a fail on funding details
The federal health minister, Sussan Ley, announced the government’s plans for ‘healthcare homes’ on Thursday. Photograph: Mick Tsikas/AAP
Medical experts have welcomed federal government plans to trial better coordinated healthcare for people suffering multiple chronic illnesses, but have questioned funding levels and when the program will be rolled out nationally.
On Thursday the health minister, Sussan Ley, announced a plan for “healthcare homes” – primary healthcare centres or GPs – to coordinate tailored care packages for patients with multiple chronic conditions. The cost of health services would be bundled into regular quarterly payments rather than patients paying on each visit.
The plan also proposes more data collection and use of digital health records to measure patients’ progress and share information between doctors.
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COAG and hospitals: Look beyond the funding to fix our health system

Opinion
Before Malcolm Turnbull and the states start haggling over hospital funding, it's worth looking at why the system costs so much to run. Maybe it's not just cash, but waste and inefficiencies that need addressing, writes Mike Steketee.
Why do our hospitals cost so much to run? Like $55 billion a year and rising rapidly?
It is the question worth asking before Malcolm Turnbull and the premiers start haggling at today's COAG meeting over how best to pour more money into hospitals. Yes we are an ageing population and the health system is devising ever more clever ways to treat us.
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Health Insurance Issues.

April 1 premium rises prompt half a million angry Aussies to quit health insurance

March 28, 20168:00am
Sue Dunlevy News Corp Australia Network
EXCLUSIVE
A PREMIUM rise three times the inflation rate has unleashed consumer rage on health funds with more than half a million people planning to quit their cover.
Premiums will rise by around $200 a year for a family and around $100 a year for singles on April 1.
And almost half of all health fund members plan to shop around to find a better deal a Galaxy poll commissioned by health fund iSelect has found.
More than 530,000 Australians told the survey they planned to ditch their insurance altogether, a move that could increase pressure on public hospitals.
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Half a million angry Australians are going to quit their private health insurance funds

A premium rise, signed off by Health Minister Sussan Ley, of three times the inflation rate will likely result in around 500,000 Australians giving up their private health insurance.
A Galaxy poll commissioned by iSelect has found that more than 530,000 Australians are planning to ditch their health cover, which could put a huge increase of pressure onto public hospitals.
On April 1, premiums will rise by around $100 for singles and $200 a year for families, pushing members to either shop around or drop their cover entirely.
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530,000 Australians to dump private health insurance when premiums jump $200 on April 1 

  • Up to 530,000 Australians expected to ditch private health insurance
  • Premiums are increasing an average $200 for families from next month
  • 71 per cent of those covered will 'take action' when prices go up on 1 April 
  • Almost 500,000 people dropped or changed cover last year
  • Analysts say many people are 'confused' by law around waiting periods 
  • The Private Health Insurance industry is worth more than $20 billion 
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  • Mar 29 2016 at 11:22 AM

From banking to insurance - Craig Drummond's challenges at Medibank

You could be forgiven for thinking Craig Drummond likes regulated industries considering he has jumped from the highly regulated National Australia Bank to the even more highly regulated Medibank Private.
Drummond was well versed in dealing with regulators while head of finance and strategy at NAB. His day-to-day job involved regular contact with the Australian Prudential Regulation Authority, the prudential supervisor for Australian banks.
Also, he was very familiar with the Financial Conduct Authority in the UK thanks to his handling of the sale of NAB's UK operation, Clydesdale. That sale was only allowed to go ahead after NAB agreed to put aside £986 million ($1.86 billion) in provisions to cover the potential cost of Clydesdale's mis-selling of payment protection insurance, fixed rate tailored business loans and interest rate hedging facilities.
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Why the actual hit on health insurance premiums is so much higher

  • The Australian
  • March 30, 2016 12:00AM

Andrew White

The headline figures say health insurance premiums will rise 5.59 per cent from Friday. But thousands of Australians have already been told their premiums are rising by twice that and more.
The average figure is only that: a guide to across-the-board increases, leaving funds on the defensive as they are questioned by customers whose policies now cost more than $5000 a year.
Average premium rises are nearly three times higher than wages growth of just 2 per cent in 2015, leaving some, including incoming Medibank Private chief executive Craig Drummond, to describe runaway healthcare costs as not “fully sustainable’’.
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Not-for-profit health funds ride popularity

  • The Australian
  • March 30, 2016 12:00AM

Sarah-Jane Tasker

Not-for-profit health insurers are increasing market share with customers turning away from big companies as annual premiums rise.
Members Own Health Funds, which represents 15 not-for-profit and mutual private health insurance funds, attracted 34.7 per cent of net industry growth in 2015, against a market share of 20.7 per cent.
The industry body said independent research conducted last month also showed that while overall industry growth in the private health insurance market slowed by 12.9 per cent from 2014 to 2015, MOHF’s growth increased by 24.9 per cent.
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Private health insurance ‘propping up public system’

  • The Australian
  • March 31, 2016 12:00AM

Sarah-Jane Tasker

Private health insurers have warned that the federal government’s funding battle with the states must address the increasing cost shift from public hospitals to the private sector, arguing it could reduce premiums.
The health insurance industry highlighted that there had been a substantial rise in benefits paid to public hospitals to cover private patients, with the figure hitting more than $1 billion in the past year.
In the 2014-2015 financial year, on top of that figure, private patients also brought into the public system an estimated $173.7 million in prostheses payments and $467m in medical fees.
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2 Apr 2016 - 4:40pm

Australians dropping private health cover as value for money questioned

There's growing anger and confusion over whether Australia's private health insurance industry is providing their customers value for money.
2 Apr 2016 - 4:40 PM 
Around the country, Australians are getting unwelcome news in the mail. From April 1, health insurance premiums have gone up by about $200 a year for a family and around $100 a year for singles.
The average annual cost to a family is about $4,000. The average premium is going up 5.6 per cent, or $200.
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Pharmacy Issues.

A matter of trial and error

Profession waits for more information on professional service future

Community pharmacists are waiting for further news on the timeline for the first tranche of 6CPA professional service trial programs.
Federal Minister for Health Sussan Ley announced at APP 2016 earlier this month the first three trials to be funded out of the $50 6CPA Pharmacy Trial Program.
However there is not, as yet, a timeline for the trials launch, duration, assessment or implementation.
The first three trials are:
  • Improved medication management for Aboriginal and Torres Strait Islanders through pharmacist advice and culturally appropriate services;
  • Pharmacy based screening and referral for diabetes; and
  • Improved continuity in the management of patients’ medications when they are discharged from hospital.
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Health is also clearly still under review as far as its budget is concerned with still a few reviews underway and some changes in key strategic directions. Lots to keep up with here with all the various pre-budget kites still being flown - although narrowing it seems to be largely focussed on Super! Enjoy. Only a month to the Budget.
David.
Baca selengkapnya

Wednesday, 6 April 2016

What is more important in healthcare, computers, or nurses and other human beings?  Southcoast Health cutting dozens of jobs on heels of expensive IT upgrade

What is more important in healthcare, computers, or nurses and other human beings? Southcoast Health cutting dozens of jobs on heels of expensive IT upgrade

That I even have to ask the question on the title of this post is a tragedy and a scandal.

I've written a number of posts on this blog about hospitals laying off staff and even put in financial jeopardy due to EHR implementation, e.g., my June 2, 2014 post "In Fixing Those 9,553 EHR "Issues", Southern Arizona’s Largest Health Network is $28.5 Million In The Red" at http://hcrenewal.blogspot.com/2014/06/in-fixing-those-9553-ehr-issues.html and numerous others indexed under "healthcare IT costs" at query link http://hcrenewal.blogspot.com/search/label/healthcare%20IT%20cost

This often occurs due to poor project planning, overconfidence, underestimation of complexity and even incompetence, that drives up electronic records system costs way over estimates. 

It's happened again:


Southcoast Health cutting dozens of jobs on heels of expensive IT upgrade
Mar 30, 2016, 11:25am EDT
Updated Mar 30, 2016, 11:31am EDT
http://www.bizjournals.com/boston/blog/health-care/2016/03/southcoast-health-cutting-dozens-of-jobs-on-heels.html

Stung by losses linked to costly technology upgrades, Southcoast Health is laying off 95 employees just a year after finalizing a similar staffing cut.

The cuts represent 1 percent of Southcoast’s 7,251 workforce, and will happen across the care provider's three hospitals in Fall River, Wareham and New Bedford. All levels of hospital staff will be affected, officials said.

Southcoast employees were notified of the cut Wednesday morning. The cuts come as the hospital negotiates a merger with Care New England, a four-hospital system in Rhode Island.

The care provider said the cuts stemmed from training costs associated with the installation of a $100 million records system, known as Epic. Similar operating challenges have been reported by other Massachusetts care providers in the midst of Epic upgrades and installations.

I note that $100 million can purchase an entire new hospital wing or facility.

Training costs, of all things, should have been factored into the original project plans.  It's not as if this issue is an unknown in an industry and product extant for several decades now.

Also, IMO the word "challenges" should be altered to "challenged" to describe the institutional geniuses responsible for debacles like this.

Training costs for the system, which went live in October, contributed to a $9.9 million operating loss in the first quarter of fiscal 2016, which ended Dec. 31. Hospital executives said similar expenses have impacted the bottom line in the current quarter, which ends Thursday.

So, training costs for the EHR devoured profits from an increasing revenue stream as below, plus consumed enough to leave a near $10 million loss. Stunning.

“These financial challenges are attributable to higher-than-budgeted operating expenses, largely a result of our Epic implementation,” said Southcoast president and CEO Keith Hovan, in a letter to employees. “During the first two quarters of this fiscal year, revenue has grown positively at a rate of 4 percent – a significant accomplishment, particularly given the lack of a flu season. However, expenses have grown at 6 percent during that time, which is an untenable variance that must be corrected.”

I note that the hospital system might have realized their cost underestimations via reading the literature a bit, including but not limited to my completely free academic site at http://cci.drexel.edu/faculty/ssilverstein/cases (in existence in various flavors since 1998), and this very blog.

Hovan went on to ask employees for recommendations to reduce costs, going so far as to tell employees to reach out to him directly.

How about reducing IT expenditure and laying off IT personnel responsible for the cost underestimates?  Costing is supposed to be a core competence of management information systems (MIS) personnel in those IT departments.

... Approximately 70 people were let go in October 2014, and another 35 were let go in January 2015.

The hospital still has 339 job openings for a number of clinical roles. Cohenno wouldn’t detail what kinds of jobs the hospital was eliminating, but said employees affected by today’s layoffs will be encouraged to apply to open positions.

Some consolation for being fired to maintain the good health of a computer.

The solution to this problem is for hospital executives to actually learn more about what they're getting into in HIT acquisition, implementation and operation, instead of simply believing the marketing hype coming from the HIT industry and its cybernetic hyper-enthusiasts.

That means reading far more than typical industry marketing BS, a.k.a. performing robust due diligence.

-- SS
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